Retailers
Where can I find rebel rabbit?
We’re stocked in retailers throughout the states, check our store locator to see if we are in a retailer near you. If you’d like to see us near you and have a retailer in mind where you’d like to see us stocked, message us we will reach out to them.
Regardless, we take online orders, check availability in your area - delivered where permitted.
I have a special event coming up, how do I make a special order?
Send us an email at info@drinkrebelrabbit.com.
How do i become a retailer?
We’re glad you asked, apply here!
We’ll review your application and if approved, we will add you as a retailer in our system. From there, you can place wholesale priced orders directly online. Get more details on our wholesaler page here.
Orders, Shipping, Returns
Where do you ship?
We ship all over the world. Shipping costs will apply, and will be added at checkout.
What is your refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@drinkrebelrabbit.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@drinkrebelrabbit.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
My order is delayed, what should I do?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
